Digitalstories BV, operating under the brand name Relivo, is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, process, and disclose your information through the services and products we provide. For any inquiries, requests, or comments regarding this policy, please contact us at info@relivo.io.
Digitalstories BV (aka Relivo) is a limited liability company ("Besloten Vennootschap") incorporated under the laws of Belgium, with its registered office at Antoon Viaenestraat 8, 8200 Brugge (Belgium) and registered with the Crossroads Bank for Enterprises under number BE0781.669.847 (hereinafter referred to as "Relivo", "we" or "us"). References to "you" and "your" refer to persons external to Relivo who are users of our website www.relivo.io (“Website”) and platform www.events.relivo.app (“Platform”), participants in events utilizing our services, and prospects.
Your privacy is of paramount importance to us. This Privacy Policy is designed to inform you about the processing of your personal data that occurs (i) via the Website, (ii) through your use of our contact details mentioned on the Website (e-mail, phone numbers, and post), or (iii) when the services offered on the Website are being utilised (including, but not limited to, requesting a demo or offer, or subscribing to a newsletter).
- Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction; and
- Personal data means any information relating to an identified or identifiable natural person.
This Privacy Policy applies solely to the processing of data concerning physical persons, not of legal entities. It must be read in conjunction with the Cookie Policy, which can be found at https://relivo.io/cookie-policy.
This Privacy Policy may undergo modifications, for instance, in response to new features on the Website or to comply with new legal, contractual, or administrative obligations. We, therefore, recommend that you review this Privacy Policy regularly. Significant changes will be communicated on our Website. This version of the Privacy Policy was last updated on the date mentioned above.
We are committed to ensuring that your personal data is processed securely and lawfully, always in conformity with the applicable data protection legislation, particularly the General Data Protection Regulation (“GDPR”).
The collection, processing, and use of personal data in connection with the use of the www.relivo.io website and www.events.relivo.app/ platform, as well as other data processing activities described herein, are carried out by:
Digitalstories BV (Relivo)
Antoon Viaenestraat 8, 8200 Brugge, Belgium
Email: info@:relivo.io
Tel: +32478/436579
VAT: BE0781.669.847
And
Data Protection Officer (Magali Feys):
Acontrario.Law (SPRL)
Stapelplein 70 bus 104 ,9000 Gent (BE)
Email: info@acontrario.law
Tel:+32 9 274 45 22
If you have any questions regarding data protection, please send us an email or directly contact our Data Protection Officer. The DPO can be reached at the following contact details:
At Relivo, we ensure that our data processing activities rest on a solid legal foundation. Our operations involving your personal data adhere to the General Data Protection Regulation (GDPR), which specifies several legal grounds for data processing. These include:
Relivo collects data to provide a seamless, personalised experience. Types of data include:
When you visit our website without registering or providing us with information directly, we collect data necessary to display the website and ensure its security. This includes the technical details of your visit, which are processed based on our legitimate interests in providing a secure and efficient website experience.
Relivo uses your contact information to respond to inquiries, provide services, and send communications for which you have consented. This includes processing data for newsletters or marketing material, based on your consent or our legitimate interest in promoting our services.
We collect personal data when you create a user account, enabling us to provide personalised services and manage your account effectively. This data processing is necessary for the performance of the contract between you and Relivo.
"To offer personalised photo galleries, we process images and perform identity verification based on your explicit consent. This allows us to provide a curated, personalised experience while respecting your privacy and security."
To enhance your experience with personalised photo galleries, Relivo meticulously processes images and conducts identity verification, all grounded in your explicit consent. This streamlined process ensures the delivery of a bespoke, curated experience that not only elevates your interaction with our platform but also upholds the highest standards of privacy and security. Our commitment extends to safeguarding your personal memories with the utmost care, ensuring a private and secure environment for sharing and reliving your cherished moments.
Participating in events where Relivo has been appointed by the event organizer as the sole media service provider involves the capture of various media types, including photographs and video footage, where participants may be personally identifiable. This capture is conducted under explicit consent obtained from you. For the purpose of enhancing service delivery and ensuring timely provision of your event memories, data processing is carried out prior to the event. However, it's important to note that any biometric information derived from the media captured will be processed in a manner ensuring that it is not linked or connectable to the personal information of any individual. This approach is adopted to maintain the privacy and security of participants while providing a seamless experience of reliving event memories.
This collection serves a dual purpose: fulfilling our role as the designated photo service provider under our contract with the event organizer, and pursuing our economic interest in marketing the event photos to participants through our website. Our extensive experience in event photography assures us that participants are adequately informed of Relivo's role as the exclusive photo service. Moreover, it is a reasonable expectation for participants that photos from the event may be marketed as mementos by the organizer or their partners.
Utilizing advanced algorithms, we can associate multiple photos with an event participant, enhancing the personalization of your photo gallery.
The processing of photos from events is justified under our legitimate interests as outlined in Art. 6 Para. 1 lit. f GDPR. Should you wish to object to this processing, you are empowered to do so as detailed in section named Data Subject Rights of our policy. Rest assured, your data is not disclosed to third parties. We ensure the utmost data protection compliance by exclusively employing photographers who are contractually bound to adhere to the principles of the EU General Data Protection Regulation (GDPR).
Our dedication to creating a secure and personalised platform extends to every aspect of our service, including the specialised capture and processing of photos at events. We are committed to delivering a service that respects your privacy, secures your data, and enhances your experience with memorable, personal souvenirs from events you cherish.
In alignment with our commitment to privacy and data protection, personal information specific to an individual collected through media at events will not be accessible to Relivo without explicit permission from the owner of that information. Additionally, the connection of personal information to an individual's biometric data is strictly prohibited without their explicit consent. It is the responsibility of the event organizer to obtain such consent from participants. Relivo will not be liable for any failure on the part of the event organizer to secure this explicit consent. This policy ensures that personal and biometric data are handled with the highest level of privacy and security, respecting the autonomy and rights of all individuals involved.
With your consent, Relivo processes personal data to send newsletters or marketing communications. You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.
Information About the Service Provider: HubSpot for Relivo Newsletter
The Relivo Newsletter is now seamlessly distributed using HubSpot, a comprehensive marketing platform offered by HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, United States. To understand how HubSpot manages and protects your data, please refer to their privacy policy available (https://legal.hubspot.com/privacy-policy). HubSpot is dedicated to safeguarding the personal data of European users in line with the EU General Data Protection Regulation (GDPR) and ensures compliance with the EU Standard Contractual Clauses.
HubSpot allows us to use your data in a pseudonymised manner, aiming to enhance the delivery and effectiveness of our newsletter service. This includes optimising how newsletters are sent and conducting analyses to understand our subscriber base better, such as identifying geographical locations of our subscribers for tailored content. Importantly, HubSpot does not engage in contacting our newsletter subscribers directly or sharing personal data with third parties.
Our decision to utilize HubSpot is driven by our legitimate interest in providing a secure, efficient, and user-friendly newsletter experience, as outlined under Art. 6 Para. 1 lit. f GDPR. This choice reflects our commitment to meeting both our operational needs and the expectations of our subscribers, ensuring the utmost respect for your privacy and a commitment to data protection.
Google Analytics: As a part of our analytical toolkit, we employ Google Analytics, a premier web analytics service provided by Google. This service is instrumental in tracking and reporting on traffic flow through our website. The data collected by Google Analytics is used not only to gauge the use of our site but also integrated with other Google services to tailor and personalize advertisements within Google's own advertising network.
For users who prefer to opt-out of this data collection, Google offers a Google Analytics opt-out browser add-on. Installing this add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information about visit activity with Google Analytics.
For further details on Google's data handling practices, we encourage a review of the Google Privacy & Terms web page: https://policies.google.com/privacy.
Vercel Analytics: In addition to Google Analytics, Relivo integrates Vercel Analytics for deeper insights specifically tailored to our platform's performance and user engagement. Vercel Analytics focuses on the real-time, actionable data that helps us ensure a seamless and responsive experience for all our users, without compromising on privacy or security.
Vercel Analytics is designed with privacy at its core, ensuring that all data collected is handled in accordance with the highest data protection standards, thereby respecting the privacy and confidentiality of our users' information.
Together, Google Analytics and Vercel Analytics form a comprehensive analytical framework that aids Relivo in continuously improving our platform, ensuring it not only meets but exceeds the expectations of our valued users. These tools empower us to make data-driven decisions that enhance user experience, engagement, and overall satisfaction with our services.
Third party information:
Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland
Fax: +353 (1) 436 1001
Terms of use: www.google.com/analytics/terms/us.html
Privacy policy: https://policies.google.com/privacy
Digitalstories BV use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy and Google Play Developer Distribution Agreement including the Limited Use requirements.
Vercel, Inc.
1046 Kearny Street
San Francisco, CA 94133
United States
Privacy Policy: Vercel is committed to protecting your privacy and handling your data with transparency. For a comprehensive understanding of how your information is treated, please refer to Vercel's Privacy Policy available at: https://vercel.com/legal/privacy-policy
Withdrawing Consent:
Users retain the right to withdraw their consent for data processing at any time. Withdrawing consent remains without effect on the legality of processing that occurred prior to the withdrawal. Users wishing to withdraw consent can adjust their preferences via the cookie settings on our website, maintaining control over their personal data preferences.
Our Website allows you to follow us on social media channels, e.g., LinkedIn and Twitter. We do not use these buttons to share your personal data with social media providers. When you click on a follow button, the relevant social media provider will gather your personal data directly from you. Please read the privacy policy of any social media provider with which you intend to share your personal data.
Relivo is committed to processing personal data transparently and lawfully, always prioritising your privacy rights. Our processing activities are designed to ensure security, respect for your privacy, and compliance with applicable data protection laws. We engage in no unauthorized disclosure to third parties and adhere strictly to the principles of data minimisation and purpose limitation.
At Relivo, our mission is to enrich your experience by connecting you with your cherished memories in the most personalised and secure way possible. Here’s how we put your data to work:
Creation of Personalised Photo Galleries: We collect and process photographs and event details to craft customised photo galleries. This enables us to deliver a unique experience, allowing you to revisit the moments that matter most to you.
Identity Verification for Enhanced Security: Utilizing personal information for identity verification helps safeguard your account and personal galleries, ensuring that your memories are accessible only to you and those you choose to share them with.
Capturing Event Memories: As the exclusive media service provider for various events, we collect visual and possibly video media to compile into event-specific galleries, offering you a tangible remembrance of your experiences.
Improving User Experience: Analyzing how you interact with our website helps us to continuously refine and tailor our platform, ensuring that we meet your needs and preferences effectively.
Support and Communication: We use your contact details to offer support, answer your inquiries, and keep you informed about the latest developments, services, and offers from Relivo, ensuring you’re always in the loop.
Marketing and Promotions: With your consent, we engage in marketing and promotional activities to introduce you to new features, offers, and events from Relivo, aimed at enhancing your overall experience with us.
For clarification, the practices mentioned above regarding the collection, use, or processing of personal data for contractual fulfillment or marketing purposes do not apply to personal information of attendees that is imported and added to the contact lists within your Relivo environment by you. We ensure that the data of attendees, when imported into your Relivo platform, is managed according to the specific consents and permissions you have obtained, adhering strictly to data protection regulations relevant to your direct relationship with them. This distinction ensures that your attendees' information is handled appropriately, respecting the boundaries of consent and the intended use within the Relivo platform.
Operational Excellence: Processing your data is crucial for our operational tasks, including service optimisation, managing contractual obligations, billing processes, and adhering to legal requirements, all of which are fundamental for the seamless provision of Relivo’s services.
Strengthening Security: To protect our platform and services against fraudulent activities and ensure a safe environment for our users, we monitor activities, conduct vulnerability assessments, and implement necessary security measures.
Our approach to your data is built on a foundation of respect for your privacy, with a commitment to transparency, limiting the purpose of data use, and minimising the data we collect. Every step taken in the collection, processing, and usage of your data is aimed at enhancing your experience with Relivo, ensuring that we not only meet but exceed the highest standards of data protection and privacy.
Your personal data is gathered, utilised, or processed to meet our contractual commitments to you (for example, facilitating orders, dispatching newsletters, or providing access to different services), in accordance with Art. 6 (1)(b) of the GDPR.
Furthermore, the collection, utilisation, and processing of personal data outlined in section 3 are conducted based on our legitimate interest in ensuring the operational functionality of our website and maintaining its IT security, as per Art. 6 (1)(f) of the GDPR.
Media and Personal Information Storage: Relivo takes the privacy and security of our customers' personal information and media content, including photographs and videos, very seriously. All personal data and media captured or submitted through our platform are stored on secure servers located within the European Economic Area (EEA), ensuring that your information is processed in accordance with the highest data protection standards.
Processing Locations: The processing of personal data and media content is conducted within facilities that adhere to stringent data protection and security protocols. These facilities are based in the European Economic Area (EEA), guaranteeing that data processing complies with the General Data Protection Regulation (GDPR) requirements. Our commitment to using EEA-based processing locations stems from our dedication to maintaining the privacy, integrity, and security of your data.
The primary location for processing and storing personal data and media content is in Frankfurt, where the cloud provider facilities meet strict data protection and security standards. This ensures compliance with the General Data Protection Regulation (GDPR) and upholds the highest levels of privacy, integrity, and data security. Upon request, customers have the option to select alternative locations or providers as (Google, AWS or Azure) for the storage and processing of their data. We accommodate such preferences to ensure the data handling aligns with the customer's specific needs.
For enhanced security, all stored personal information will be encrypted, and customers are given the option to have their data stored in segregated databases upon requests, ensuring unauthorized data access or leakage is virtually impossible. This approach highlights our commitment to offering optimal security alongside customizable data handling options, allowing customers to decide the storage configuration that best suits their needs.
Security Measures: Relivo employs robust technical and organizational measures to protect your personal data and media content from unauthorized access, alteration, loss, or destruction. This includes the use of advanced encryption technologies, both at rest and in transit, and implementing stringent access controls and security practices. Our security infrastructure is regularly reviewed and updated to counter emerging threats and vulnerabilities, ensuring the ongoing protection of your information.
At Relivo, we are committed to managing your personal data responsibly and securely. Personal data stored within our systems is retained only as long as necessary to fulfill the purposes for which it was collected, including but not limited to providing our services, complying with our contractual and legal obligations, resolving disputes, and enforcing our agreements. Specifically:
Relivo adheres to applicable legal requirements regarding data retention periods:
We do not retain personal data longer than is necessary for the stated purposes or beyond the duration required by law. Should you wish to inquire about the specific retention period for your personal data or have any questions regarding our data retention practices, please reach out to us at info@relivo.io.
In the event of data transfer outside the European Economic Area (EEA), Relivo ensures the application of appropriate safeguards, such as adequacy decisions by the European Commission, data transfer agreements incorporating standard contractual clauses as per European Commission decisions, or binding corporate rules, to maintain the protection and security of your personal data in line with EU standards.
For Relivo, the protection and lawful processing of your personal data are paramount. As such, we may share your personal information with certain parties under strict conditions to ensure adherence to this Privacy Policy:
To ensure the protection of your data during such sharing, we mandate that these third parties adhere to GDPR standards. This compliance is guaranteed through the application of data processing agreements for those acting as processors, or through adherence to GDPR for those acting as independent controllers. For more information on these third parties, or if you require a detailed list, please reach out to us via email at info@relivo.io.
Our commitment to your privacy is unwavering, and we take all necessary steps to ensure that any sharing of personal data is conducted with the utmost care and in compliance with relevant data protection laws.
Relivo takes the security of your personal data seriously. We use advanced encryption technologies within our personal databases to protect your data from unauthorised access, alteration, and misuse. Our security measures are designed to ensure the confidentiality, integrity, and availability of your data, adhering to industry best practices and complying with applicable data protection laws.
Data Storage Location and Encryption
Your personal data is stored securely on servers located within the European Economic Area (EEA), ensuring that your information is processed in accordance with the highest data protection standards. More precisely in Frankfurt base Data-center provider. Relivo employs robust encryption methods to safeguard your personal data, both at rest and in transit, to prevent unauthorised access and ensure the secure processing of your information.
Conditions and Limitations on Data Sharing
Relivo discloses personal data to third parties only under stringent conditions. Disclosure is limited to scenarios where it is necessary for the execution of our services, compliance with legal obligations, or with your explicit consent. Notably, the personal information of your attendees, imported and added to your contact list within the Relivo environment, is handled with the utmost care, ensuring that data sharing aligns with the permissions granted by you and the attendees.
At Relivo, we recognise your right to control your personal data. This includes the right to revoke any consent you have previously given us for processing your personal data. It's important to understand that revoking consent does not affect the lawfulness of the processing based on consent before its withdrawal.
Direct Communication: Alternatively, you may directly communicate your decision to withdraw consent by contacting us at info@relivo.io. Please specify which consent(s) you are withdrawing so we can accurately address your request.
Processing Activities: Upon the revocation of your consent, we will cease the processing activities that were based on that consent. However, this will not affect any processing activities that are based on other legal grounds, such as contractual obligations or legitimate interests.
Service Provision: Please be aware that withdrawing consent may impact our ability to provide certain services to you, especially those that rely on your personal data for their provision.
We are committed to ensuring that your rights regarding your personal data are respected and protected. If you have any concerns or questions about how your data is handled at Relivo, or if you need assistance with revoking consent, please don't hesitate to reach out to us.
If you've previously provided consent for us to process your personal data, you have the right to withdraw that consent at any time. Withdrawing consent will affect the legality of processing your personal data from that point forward, but not the processing that occurred prior to your withdrawal.
IF YOUR PERSONAL DATA IS PROCESSED BASED ON A BALANCING OF INTERESTS AS OUTLINED IN ARTICLE 6(1)(F) OF THE GDPR, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING. SHOULD YOU CHOOSE TO OBJECT, PLEASE PROVIDE SPECIFIC REASONS WHY WE SHOULD NOT PROCESS YOUR PERSONAL DATA AS WE HAVE BEEN. IF YOUR OBJECTION IS JUSTIFIABLE, WE WILL REVIEW THE SITUATION AND EITHER CEASE PROCESSING YOUR DATA, ADJUST THE PROCESSING, OR PROVIDE YOU WITH OUR LEGITIMATE REASONS FOR CONTINUING TO PROCESS YOUR DATA.
YOU ALSO HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR DIRECT MARKETING AND DATA ANALYSIS PURPOSES AT ANY TIME. TO EXERCISE THIS RIGHT, PLEASE CONTACT US USING THE CONTACT DETAILS PROVIDED IN SECTION 1.
You possess certain rights regarding your personal data, as outlined by the General Data Protection Regulation (GDPR):
Relivo remains committed to upholding the highest standards of privacy and data protection. As such, we reserve the right to amend this Privacy Policy to reflect changes in legal requirements, adjustments in our services, or alterations in our data processing practices. It is important to note that changes affecting how we process personal data will only be implemented with clear communication to our users and, where necessary, with their explicit consent, especially in matters where such changes impact the terms of our contractual relationship or require user consent according to data protection laws.
We encourage all users to review our Privacy Policy periodically to stay informed about how we are protecting their data. Significant changes to our policy will be communicated through our website or via direct communication, ensuring that our users have the latest information on what data we collect, how we use it, and under what circumstances, if any, we disclose it.
Your privacy concerns and feedback are of paramount importance to us at Relivo. We are dedicated to maintaining transparency in all our data protection practices and are here to answer any questions you may have regarding our Privacy Policy. If you have any inquiries, comments, or suggestions, or if you are seeking further information on our data processing methods, please do not hesitate to reach out to us at info@relivo.io.
In addition to email communication, you are welcome to contact us in writing at the address below. We value your input and strive to continually improve our services to better protect your privacy:
Digitalstories BV (Relivo)
Antoon Viaenestraat 8,
8200 Brugge, Belgium
info@relivo.io
Your trust is crucial to our operation, and we are committed to addressing your concerns, clarifying any uncertainties, and implementing your suggestions to enhance our privacy practices.
